A Royal Mint customer charged £143,000 for out-of-stock gold coins in January has received a £15,500 payout after the involvement of This is Money. The retired college lecturer from Dundee, Scotland, who asked to remain anonymous, was left effectively thousands of pounds out of pocket due to a fall in the gold price between when … Read more
M&S customer, 28, buys £1 bunch of bananas but is mistakenly charged £1,599 – after using Apple Pay on her iPhone that has NO limit on payments Cymbre Barnes was charged more than 1,000 times the value of the £1 bunch of bananas at self-checkout in a Greenwich Marks and Spencer The 28-year-old paid with … Read more
M&S customer, 28, buys £1 bunch of bananas but is mistakenly charged £1,599 – after using Apple Pay on her iPhone that has NO limit on payments Cymbre Barnes was charged more than 1,000 times the value of the £1 bunch of bananas at self-checkout in a Greenwich Marks and Spencer The 28-year-old paid with … Read more
Two in five NS&I savers gave up when they tried to telephone customer services late last year as waiting times spiked during the pandemic Three members of the Treasury-backed bank’s top brass were grilled by MPs It follows a 2020 which saw complaints and call waiting times spike Some 6,700 complaints are still outstanding but … Read more
‘My credit score was nearly zero’: Ex-Vodafone customer left unable to buy new car after error by firm meant it tried to take payment for FIVE YEARS An ex-Vodafone customer found out the firm had been trying to take money She realised when trying to lease a car and found out her credit score was … Read more
Hi Rosie, I can see you’re thinking of leaving us,’ a customer services adviser called Ann wrote via the live chat service on my broadband provider’s website. ‘Yes, I’ve been trying to speak to the call centre but I’ve been on hold for 42 minutes.’ ‘I understand that,’ came the message back. But did she? … Read more
Meal kit delivery firm HelloFresh apologises after customer was sent Coca Cola bottle full of URINE with his food order Oliver McManus received bottle in his HelloFresh delivery on Sunday morning He asked the company: ‘Why have I received someone’s bottled-up p****?’ Mr McManus added that the box wasn’t sealed properly and bottle was on … Read more
NS&I boss apologises to savers for poor customer service but warns them to expect long waiting times to continue until spring In a letter to MPs, Ian Ackerley defended NS&I and its performance last year He defended its decision to maintain and then slash savings rates in November It was deluged with £69.4bn from savers … Read more
British Gas owner Centrica manages to curb customer exits for the first time in years with 6.9m clients staying put By City & Finance Reporter for the Daily Mail Published: 21:53 GMT, 14 January 2021 | Updated: 21:53 GMT, 14 January 2021 The owner of British Gas has put the brakes on the number of … Read more
Moment barred customer smashes shop manager in the head with a BRICK in ‘appallingly violent attack’ after being ordered to leave – as he is jailed for ten months Damien Adam Gray was previously barred from the Spar shop in Llangefni The 34-year-old criminal attempted to buy three cans of cider from the shop Shop … Read more