Robots posing as humans now answer 85% of customer queries online

Hi Rosie, I can see you’re thinking of leaving us,’ a customer services adviser called Ann wrote via the live chat service on my broadband provider’s website. ‘Yes, I’ve been trying to speak to the call centre but I’ve been on hold for 42 minutes.’ ‘I understand that,’ came the message back. But did she? … Read more

Save our Vegas wedding! The Holiday Guru solves coronavirus-related travel queries 

Save our Vegas wedding! The Holiday Guru solves coronavirus-related travel queries, including this week whether the U.S will be fully open to tourists in 2022 By Daily Mail Reporter Published: 21:14 GMT, 3 December 2020 | Updated: 21:22 GMT, 3 December 2020 The Holiday Guru is always on hand to answer your questions. This week, … Read more

Visiting Chile? The Holiday Guru answers coronavirus-related traveller queries

The Holiday Guru is always on hand to answer your questions. This week, he offers advice on entry requirements to Chile as well as securing refunds from airlines and chalet companies. Q. I heard that Chile has recently joined the travel corridor list and I am thinking of going on a trip there soon. Are … Read more

Can we visit Sri Lanka? The Holiday Guru answers coronavirus-related traveller queries 

We’re due to pay £27,000 for a January Sri Lanka trip – but can we visit? The Holiday Guru answers coronavirus-related traveller queries By Daily Mail Reporter Published: 09:08 GMT, 3 November 2020 | Updated: 09:17 GMT, 3 November 2020 The Holiday Guru is always on hand to answer your questions. This week, he offers … Read more

Will any ski slopes open? The Holiday Guru solves coronavirus-related traveller queries

The Holiday Guru is always on hand to answer your questions. This week his advice is directed at issues around ski holidays, Covid-testing for international travel and flight refunds.  Q. Is there anywhere you would recommend for a ski holiday this year? Or do you think I should give up on the idea given the … Read more

Will any slopes open? The Holiday Guru solves coronavirus-related traveller queries

The Holiday Guru is always on hand to answer your questions. This week his advice is directed at issues around ski holidays, Covid-testing for international travel and flight refunds.  Q. Is there anywhere you would recommend for a ski holiday this year? Or do you think I should give up on the idea given the … Read more

Will South Africa be safe? The Holiday Guru solves coronavirus-related traveller queries

The Holiday Guru is always on hand to answer your questions.  This week his advice is directed at issues around visiting South Africa, travel insurance for UK holidays and Covid restrictions on camping.  Q. I hold a UK passport, live in Spain and visit South Africa each year for three months. In the past I … Read more

British Airways eVouchers to cruise holidays – the Holiday Guru solves Covid traveller queries 

‘How do I apply for a British Airways eVoucher?’ The Holiday Guru solves coronavirus-related traveller queries By Daily Mail Reporter Published: 13:45 BST, 15 September 2020 | Updated: 13:45 BST, 15 September 2020 The Holiday Guru is always on hand to answer your questions. This week he offers advice on cruise holidays and British Airways … Read more

Costa Rica entry requirements to passport renewals – the Holiday Guru solves traveller queries

The Holiday Guru is always on hand to answer your questions. This week the issues tackled include travel restrictions to Costa Rica, coronavirus travel insurance and passport renewals. Q. In February, before travel restrictions came into play, I booked a holiday to Costa Rica for November. Now you must take a Covid PCR test within 72 … Read more

Italy quarantine rules to Ryanair rebookings – the Holiday Guru solves traveller queries

‘Is Italy a safe bet?’ The Holiday Guru solves traveller queries – including where to go for a quarantine-free break By Daily Mail Reporter Published: 13:28 BST, 31 August 2020 | Updated: 13:29 BST, 31 August 2020 The Holiday Guru is always on hand to answer your questions. This week the issues tackled include where … Read more