Robots posing as humans now answer 85% of customer queries online

Hi Rosie, I can see you’re thinking of leaving us,’ a customer services adviser called Ann wrote via the live chat service on my broadband provider’s website. ‘Yes, I’ve been trying to speak to the call centre but I’ve been on hold for 42 minutes.’ ‘I understand that,’ came the message back. But did she? … Read more

Meal kit delivery firm HelloFresh apologises after customer was sent Coca Cola bottle full of URINE

Meal kit delivery firm HelloFresh apologises after customer was sent Coca Cola bottle full of URINE with his food order Oliver McManus received bottle in his HelloFresh delivery on Sunday morning He asked the company: ‘Why have I received someone’s bottled-up p****?’  Mr McManus added that the box wasn’t sealed properly and bottle was on … Read more

NS&I boss apologises to savers for customer service meltdown

NS&I boss apologises to savers for poor customer service but warns them to expect long waiting times to continue until spring In a letter to MPs, Ian Ackerley defended NS&I and its performance last year   He defended its decision to maintain and then slash savings rates in November  It was deluged with £69.4bn from savers … Read more

British Gas owner Centrica manages to curb customer exits for the first time in years

British Gas owner Centrica manages to curb customer exits for the first time in years with 6.9m clients staying put By City & Finance Reporter for the Daily Mail Published: 21:53 GMT, 14 January 2021 | Updated: 21:53 GMT, 14 January 2021 The owner of British Gas has put the brakes on the number of … Read more

Moment barred customer smashes shop manager in the head with a BRICK

Moment barred customer smashes shop manager in the head with a BRICK in ‘appallingly violent attack’ after being ordered to leave – as he is jailed for ten months Damien Adam Gray was previously barred from the Spar shop in Llangefni The 34-year-old criminal attempted to buy three cans of cider from the shop Shop … Read more

Boss is praised after defending an employee who called customer a ‘f***** w*****’

A boss has been hailed a ‘legend’ for standing by his employee after a ‘keyboard warrior’ tried to get her fired by emailing her company to complain that she called him a ‘f***** w*****’ in a Twitter row over Brexit. Viking Beard Company tweeted on 4th January apologising to their EU customers that Brexit meant … Read more

Customer, 51, slams Amazon after a courier refused to hand her alcohol because she didn’t have ID

A woman in her fifties branded Amazon ‘absolutely ridiculous’ after a courier refused to hand over alcohol she had ordered because she did not have ID.   Natasha Bain, 51, fears she will never be able to buy booze again after being refused her order because she doesn’t own a passport and has no driving licence … Read more

The astonishing moment a Gold Coast delivery man realises his customer is Liam Hemsworth

The ‘random’ moment actor Liam Hemsworth caught a Gold Coast delivery man by surprise By Ali Daher For Daily Mail Australia Published: 06:05 GMT, 20 December 2020 | Updated: 06:05 GMT, 20 December 2020 He is based in Byron Bay with his famous older brothers, Chris and Luke. And earlier this week, Liam Hemsworth sent … Read more

Maskless Farmfoods customer rows with police as they issue her fine – despite claims she is exempt

Maskless Farmfoods supermarket customer rows with police as they issue her with a fine – despite her claims that she is exempt on health grounds Clip shows West Midlands Police officers handing customer fixed penalty notice Female shopper claims that she is exempt and has ordered an exemption card Policewoman says, as officers, they ‘do … Read more

Goodbye NS&I! Rate cuts hit and customer service shambles continues

Loyal savers are deserting NS&I as its customer service breakdown continues. National Savings and Investments yesterday slashed rates for its 25 million customers. But those trying to move their money are having to wait weeks as they struggle to navigate the bank’s new website or to speak to anyone about it on the telephone. Rates … Read more