As the year draws to a close, so will Brexit negotiations – leaving Britons to get used to a host of new rules from 1 January 2021. One of the most drastic changes for holidaymakers is the removal of the European Health Insurance Card, which currently gives travellers the right to access state-provided healthcare during … Read more
Holidaymakers looking to get a last minute getaway in this year could be denied entry onto planes after not receiving Covid-19 test results back in time. In one example, Christine, was due to travel to Tenerife with her sister-in-law, Caroline, from Leeds Bradford airport on Thursday 5 December with Jet2 for a short weekend break. … Read more
There are no travel insurance firms providing total cover against the coronavirus and related disruption for customers looking to travel abroad, new research has revealed. However, the industry is charging customers more despite protections that were in place before the pandemic disappearing, according to data from consumer group Which?. It analysed policies offered by 73 … Read more
With news of three viable vaccines spreading hope for an end to the pandemic, holidaymakers starved of overseas travel will be eyeing up trips in 2021. In fact, a third of people are planning to treat themselves to a better foreign holiday in 2021 after missing out on their annual break this year, according to … Read more
Despite orders from the regulator to play fair, travel insurers are refusing full refunds for useless policies despite orders from the regulator to play fair. A Money Mail investigation today reveals that customers are being fobbed off by insurers after their holiday plans were cancelled during the pandemic. Ombudsman figures show complaints about travel insurers … Read more
Thousands of angry and frustrated Britons have complained that their travel insurance failed to pay out when their holidays were cancelled or cut short by the coronavirus, new figures suggest. The Financial Ombudsman Service said it had received 2,561 travel insurance-related complaints between July and September this year, accounting for 3.7 per cent of all … Read more
The Civil Aviation Authority has been forced to extend its review of how airlines deal with customer complaints after critics slammed the body for failing to tell consumer bodies its plans. In July, the CAA published a consultation paper proposing how to improve the current Alternative Dispute Resolution system – a scheme used to ensure passengers are … Read more
Holidaymakers whose travel plans were dashed this year need to watch out for sneaky ‘inactivity’ fees on prepaid currency cards By Laura Shannon, Financial Mail on Sunday Published: 21:51 BST, 10 October 2020 | Updated: 21:51 BST, 10 October 2020 Holidaymakers whose travel plans were dashed this year need to watch out for sneaky ‘inactivity’ … Read more
This year has hit the holiday industry incredibly hard with the coronavirus pandemic rocking all areas of travel. Many have seen flight cancellations, trips left in ruins and future plans put on hold. However, as restrictions began to ease and people started venturing abroad again, we saw a new way of travelling emerge. More people … Read more
Easyjet Holidays promises to refund customers if they change their mind about an upcoming trip: Will other travel firms follow suit? The new Protection Promise hopes to encourage customers to book trips It is offering full refunds for customers who change their mind about holidays We spoke to other travel firms to see if they … Read more