GRACE ON THE CASE: Why has it taken over a year for Princess Cruises to refund me?

I have been trying for more than a year to obtain a refund after my cruise was cancelled – it was the infamous Diamond Princess Cruise which was due to travel around Japan but was cancelled due to an outbreak of Covid-19. My family in Canada decided to do a reunion family cruise in Japan … Read more

ASK TONY: Why won’t Currys listen to us over £150 headphones refund?

My grandson wanted wireless gaming headphones for Christmas, which cost £150. We ordered them on November 14 from Currys PC World.  Unfortunately, at Christmas the family came down with Covid, so it probably wasn’t until late December that my grandson first used his headphones. He found that they were extremely restrictive, giving him a headache … Read more

ASK TONY: Why won’t Currys listen to us over £150 headphones refund?

My grandson wanted wireless gaming headphones for Christmas, which cost £150. We ordered them on November 14 from Currys PC World.  Unfortunately, at Christmas the family came down with Covid, so it probably wasn’t until late December that my grandson first used his headphones. He found that they were extremely restrictive, giving him a headache … Read more

Travel refund chaos: What if voucher expires before you can travel?

The competition watchdog is being urged to come down harder on firms holding pandemic refunds hostage after a Money Mail poll found millions are still waiting for cash. Our postbag has been flooded with complaints about withheld refunds. And a survey of more than 1,000 people shows one in ten still hasn’t been refunded for … Read more

Vehicle tow Legal blunder could unleash tidal wave of refund claims

Legal blunder could unleash tidal wave of refund claims from motorists whose vehicles were towed away over parking violation between 1991 and now Powers to charge drivers to impound vehicles were accidentally removed in 1991 But the error only just been noticed – causing government to publish a new Bill Consumer law expert says the … Read more

Argos to refund over £500k to 114,000 customers after breaking extended warranty rules

Argos will refund more than £500,000 to 114,000 customers in e-card vouchers after breaking rules over extended warranty Argos will refund £570,010 in total to 114,002 customers in £5 e-card vouchers Retailer broke rules on extended warranty deals for more than a year, CMA found Sainsbury’s owned chain failed to remind shoppers of options to … Read more

Argos will refund more than £500,000 to 114,000 customers

Argos will refund more than £500,000 to 114,000 customers in e-card vouchers after breaking rules over extended warranty Argos will refund £570,010 in total to 114,002 customers in £5 e-card vouchers Retailer broke rules on extended warranty deals for more than a year, CMA found Sainsbury’s owned chain failed to remind shoppers of options to … Read more

GRACE ON THE CASE: My stolen car was already a stolen vehicle! How can I get a refund?

On 29 September 2020 I purchased a Ford Fiesta from The Motor Company in Tamworth via Auto Trader for £8,623 – £8,490 for the car and £133 warranty. I did all of the usual identification checks and the car looked legitimate. But on 21 December 2020, the car was stolen. I reported it to West … Read more

How do I get a refund for a festival that was cancelled last year?

Early last year I purchased tickets for myself and a friend to attend talks at Oxford Literary Festival, which was meant to take place in April 2020. Due to the coronavirus, the festival was cancelled and the voluntary organising committee has asked that we offer the payment as a donation due to their own financial … Read more

Go to Gate customers fuming at year long refund delay

Many Go to Gate customers have criticised the travel booking firm for leaving them without refunds for nearly a year and not giving credit vouchers to the value of cancelled flights. With thousands of flights scrapped due to the coronavirus pandemic, travellers are relying on airlines and booking sites to return  money promptly. However, many … Read more