Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. D.M. writes: JSD Group Limited, based in Carlisle, has been cold-calling timeshare owners, telling them they were mis-sold. … Read more
Everyone in my block of flats had their postcode changed without notice. This meant heaps of mail was lost and people are on a wild goose chase to find who has their post. When we contacted the Royal Mail, we were told it was because there were too many flats registered to that postcode. Is … Read more
On 29 September 2020 I purchased a Ford Fiesta from The Motor Company in Tamworth via Auto Trader for £8,623 – £8,490 for the car and £133 warranty. I did all of the usual identification checks and the car looked legitimate. But on 21 December 2020, the car was stolen. I reported it to West … Read more
I ordered a MacBook Pro from Apple for my daughter, paying £2,399, and gave her address for delivery. It didn’t arrive. When I chased, I was told initially that it was in transit. Then I was informed it had been delivered to number 16, whereas the number of the address on the order was 114. … Read more
TNT has lost my passport documents and refuses to respond to complaints. It appears they dumped my documents through a neighbour’s door and the owner is away and refuses to arrange access.
I bought roughly £200 worth of clothes from online fashion brand, Fashion Nova. Currently I am still going into my workplace and couldn’t be there to collect my order. Yodel, who were the courier company, asked my neighbours to sign for it, which they did. A Fashion Nova customers order was stolen after her neighbours … Read more
Our fixed mortgage is coming to an end from April. We have been with the same lender for the last five years and are happy to stick with it as it offers competitive rates we’re happy with. When we took out the mortgage for our three-bedroom home, it was a 30 year term meaning of … Read more
In October a car drove into my garden wall, demolishing a section. I eventually found out the car responsible was actually knocked into my wall by another coming out of a side street. The cost of repairs is about £400. After tiresome research and many phone calls and emails, I found the name of the … Read more
In October 2019, eight of us (four couples) booked a holiday cottage in Somerset costing £1,200 for a short break from March 24, 2020. One of our group booked for all of us and we each gave him our £300 share. We are all retired so, with a lack of guidance over Covid, we cancelled … Read more
I paid off my HSBC credit card in October 2020 and closed the account. Later, Amazon and Enterprise Rent-a-Car issued refunds to the closed account. I supplied HSBC with my account details to refund money to my bank account. However, HSBC have not sent me a cheque, nor have they refunded me through my bank account. … Read more