Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Mrs A.B. writes: My husband died on November 29. He received a company pension from Aga Rangemaster, so … Read more
My daughter’s family have lived for 17 years in a house my wife and I bought. It cost £156,000 and is registered in our names. We have never charged rent and never lived there. We’d now like to give them the house. We’ve made no money from the purchase, even though the house has risen … Read more
I bought a new Bang & Olufsen television in early 2020 after seeing a demonstration in their Windsor showroom the year prior. It cost £7,375 in total which included extras such as a wall bracket and sound system. Later in 2020, as the pandemic unfolded, I contacted Bang & Olufsen at Harrods – who by … Read more
Two weeks ago, our garage was broken into. They stole my mountain bike, worth £800, and my wife’s e-bike. It was worth £1,500, but she bought it as an ex-display for £900. We informed our insurance company, RSA, and were told we could make a claim on my bike but not on my wife’s e-bike … Read more
Two weeks ago, our garage was broken into. They stole my mountain bike, worth £800, and my wife’s e-bike. It was worth £1,500, but she bought it as an ex-display for £900. We informed our insurance company, RSA, and were told we could make a claim on my bike but not on my wife’s e-bike … Read more
I moved into a new flat and the letting agent said it uses a third-party reference service which I thought nothing of. I received an email from this service, a company called KeySafe TV, and proceeded with the application. It seemed pretty normal up until the point of entering my bank details for the credit … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Mrs D.H. writes: After reading your recent report about Nectar, I hope you might resolve my problem. I … Read more
I booked a holiday to Corfu with On the Beach on 29 December, after the country started its vaccination programme, to travel in April, costing over £900. On the same day, I had to book extra legroom seats with EasyJet separately. However, in February, we were advised the flights had been moved from Luton to … Read more
ASK TONY: The silly smart meter that was in our new home when we moved in has sent us a shocking £3k bill My partner purchased our house prior to us getting together and set up a contract with EDF which ran from March 2019 to, I believe, March 2020. When joining, he told the … Read more
ASK TONY: The silly smart meter that was in our new home when we moved in has sent us a shocking £3k bill My partner purchased our house prior to us getting together and set up a contract with EDF which ran from March 2019 to, I believe, March 2020. When joining, he told the … Read more