Refunds for scam victims ‘under threat’ following changes to vital scheme By Amelia Murray For The Daily Mail Published: 22:00 BST, 4 May 2021 | Updated: 22:00 BST, 4 May 2021 Scam victims could find it harder to get their money back from their bank following changes to a vital fraud refund scheme. Under rules … Read more
Eon rapped by watchdog after taking direct debit payments early for 1.6m customers on Christmas Eve Eon is paying back over £55,000 to customers who had payment taken early The supplier took Direct Debit payments from many early over Christmas It is also paying over £650,000 to the Energy Redress Fund By Grace Gausden For This … Read more
VICTORIA BISCHOFF: It’s time for travel and events firms to start playing fair on refunds By Victoria Bischoff for the Daily Mail Published: 22:01 BST, 6 April 2021 | Updated: 22:51 BST, 6 April 2021 At the start of the first lockdown, we urged readers to be patient and not to chase refunds. Businesses had … Read more
The Holiday Guru is always on hand to answer your questions. This week he advises on booking a trip to America this autumn, as well as cancelling a Tui package holiday to Greece. Q. I would like to travel to the USA in October to attend a Nascar race in Alabama. I have had my … Read more
The Holiday Guru is always on hand to answer your questions. This week he helps a reader claim a refund from Brittany Ferries, provides advice on post-Brexit travel – and more. Q. Last year we booked a holiday to Spain, sailing with Brittany Ferries so we could take our caravan. But due to lockdown, we … Read more
I paid off my HSBC credit card in October 2020 and closed the account. Later, Amazon and Enterprise Rent-a-Car issued refunds to the closed account. I supplied HSBC with my account details to refund money to my bank account. However, HSBC have not sent me a cheque, nor have they refunded me through my bank account. … Read more
Competition watchdog warns lastminute.com it faces legal action unless it repays more than £1million in refunds to customers whose package holidays were cancelled last year Lastminute.com agreed to pay £7million to over 9,000 customers by January 31 Nearly two weeks after the deadline, it still owes more than £1m to 2,000 people Competition and Markets … Read more
Brexit visa rules for Tenerife and insurance refunds: The Holiday Guru tackles travellers’ issues By Daily Mail Reporter Published: 15:08 GMT, 11 February 2021 | Updated: 15:08 GMT, 11 February 2021 The Holiday Guru is always on hand to answer your questions. This week he offers advice on booking a South-East Asia backpacking trip and … Read more
The great licence fee farce: Pensioners are pressured to pay twice amid delays and system chaos… then can’t get refunds Pensioners pressured into paying the £157.50 fee twice due to processing delays They have also been left out of pocket for months as refund requests are ignored Around 4.2million pensioners were claiming free licence when … Read more
Ryanair and Virgin Atlantic were the worst airlines for flouting the law by delaying refunds for cancelled holidays last year, a damning survey found. Customers with package holidays are legally entitled to their money back within 14 days of cancellation, while airlines should refund passengers within seven days. But major operators often failed to meet … Read more