My boyfriend and I booked a holiday with Club Med to Bali in May, but it was cancelled due to Covid-19. We had already paid the £4,383 total bill, and have since been sent a credit note valid until January 31 next year. But we need a refund. We were both furloughed for most of … Read more
On the Beach ditches ABTA membership following refund squabble as travellers take court action over refunds OTB has resigned its ABTA membership after refund policy clash Travellers still offered protection through ATOL scheme Frustrated customers take OTB to small claims court for refund refusal By Angelique Ruzicka For Thisismoney.co.uk Published: 16:49 BST, 15 September 2020 … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. B.S. writes: Great Rail Journeys, which is based in York, cancelled our £10,000 railway tour of the southern … Read more
Our honeymoon was cut short in March and we had to return home early from Sri Lanka. Our travel agent – a local firm – told us this was not covered and we would have to go through our travel insurance to get money back. However, our insurers rejected the claim as we had a … Read more
My flights to France have not been cancelled despite the new quarantine restrictions put in place. I was due to travel next Monday but now my airline is saying the flights are still going ahead and I cannot get a refund. Me and my family are unable to quarantine for two weeks and also do … Read more
I booked a trip to go to France next month prior to the original lockdown restrictions in March. I hadn’t cancelled it as people started to travel again but now the quarantine rules are coming into play again and the Foreign Office has advised against all but essential travel to the country, I won’t be … Read more
These are uncertain times for British holidaymakers, with air bridges being razed left, right and centre by the UK government in response to rising coronavirus infection rates abroad. As a result, some are understandably dropping all their plans for a foreign trip, worried they’ll be left out of pocket if they’re forced to cancel a … Read more
Holidaymakers desperate to cancel trips abroad amid fears of snap travel bans and quarantine rules risk losing thousands of pounds because travel insurers will not pay out. The Foreign Office has this week warned against ‘all but essential travel’ to mainland Spain and the Balearic and Canary islands, with returning travellers ordered to quarantine for … Read more
I ordered two items of furniture from Laura Ashley on 11 March 2020 to the value of £2,650. After seeing online a notice of it going into administration, I called on 25 March to ask if this was correct and if it would be best if I requested a refund. I was assured it was … Read more
You WILL get a refund if your holiday firm goes bust: Thousands of families who accept credit notes for cancelled breaks will get a Government money-back guarantee Guarantee scheme announcements gives people confidence to book holidays New law protects people if the UK Foreign Office later advises against travel Grant Schapps, Transport Secretary said the … Read more