The Holiday Guru is always on hand to answer your questions. This week, he offers advice around refunds with budget airlines, villa companies, cruise firms, and more. Q. My husband and I booked to fly with easyJet from Belfast to Lanzarote on December 15. Sadly, he spent six days in hospital with Covid and, at … Read more
Ryanair boss Michael O’Leary says Government should not give airlines bailout to survive lockdown – despite rivals’ pleas for further state aid By Harriet Dennys, Financial Mail On Sunday Published: 21:51 GMT, 7 November 2020 | Updated: 21:51 GMT, 7 November 2020 Ryanair boss Michael O’Leary has said the Government should not give airlines a … Read more
It says a lot about Ryanair’s reputation for customer service that writing a column critical of it feels daft. Nonetheless, the airline that made its name by combining cheap flights with cheap shots at customers had until recently somewhat stepped up its game. Seemingly, having decided that it had taken being mean to customers as … Read more
Ryanair says that 91 per cent of its customers rate it as either ‘excellent’, ‘very good’ or ‘good’ MailOnline’s etiquette expert William Hanson said Ryanair is ‘joyless’ But the carrier’s October ‘Rate My Flight’ poll yielded largely positive results Ryanair revealed that 97 per cent of its October flights arrived on time By Ted Thornhill, … Read more
Ryanair boss Michael O’Leary claims new lockdown is a ‘cover-up for Boris Johnson’s political mismanagement’ – as airline suffers £178m loss in first half of 2020 and predicts WORSE to follow Ryanair announced losses of £178million from the coronavirus pandemic Ireland-based low cost airline said it ‘expects record higher losses’ to come CEO Michael O’ … Read more
A mother says she is desperate to track down the Good Samaritan who stepped in to pay her oversized luggage charge after staff ruled her bag was too big for the cabin. The ‘hero’ was filmed footing the £50 bill for the ‘distressed’ passenger by a fellow flyer as travellers were attempting to board a … Read more
Passenger on Ryanair flight from Liverpool to Tenerife is removed from plane by police after it was forced to divert to Lisbon following mid air ‘altercation involving splattered blood’ Ryanair flight FR4346 was forced to divert after a passenger became disruptive After landing in Lisbon, police boarded the plane and removed the passenger Witnesses revealed … Read more
Ryanair cuts flights between November and March to 40% of level 12 months earlier due to European coronavirus travel restrictions Dublin-based airline will axe more than one in three of its flight routes this winter Move is due to low demand amid coronavirus travel restrictions across Europe It will only maintain up to 65% of … Read more
A travel expert has come to the defence of Ryanair, saying that some airlines may come to regret not matching its not-so-generous pandemic fee-waiving policies. Millions of passengers have seen their holiday plans collapse as a result of the government closing travel corridors to fight the pandemic – and in response, airlines have introduced policies … Read more
Public health worker, 36, reports Stansted and Ryanair to police after mask-free security staff let passengers board without covering-up – as airport is hit by wave of Covid complaints Rebecca McDonald, 36, claimed staff allowed people with no face mask to board She said workers accused her of being rude and ‘threatened not to let … Read more