I have an old dishwasher that needs replacing – it was already on its last legs and finally gave up the ghost at the start of lockdown in March. I’m finding it difficult to find a firm where I can order a new one but also have it installed and take away the old one, … Read more
My wife and I used HSBC to invest our £630,000 retirement savings. Last November, she sadly passed away. I was told I’d need a grant of probate. I was surprised as everything, bar three investment accounts, was in joint names. The bank’s guide says probate is at its discretion and is not related to the … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. R.F. writes: Last July, a friend persuaded me to try online investing. I first looked at Bitcoin, but then … Read more
My lockdown pay cut takes my salary down a tax bracket: Do I need to check I’m not being taxed too much or will PAYE automatically adjust? By Thisismoney.co.uk Published: 15:43 BST, 2 June 2020 | Updated: 15:43 BST, 2 June 2020 I was on £52,000 a year before coronavirus but we were asked to … Read more
On March 8 I sent a £50,000 Barclays cheque to a building society to invest in a bond. On March 25, Barclays told me it had been contacted by Lloyds Bank as the cheque had been intercepted by a fraudster. Barclays said my money was safe and it would cancel the cheque — but the … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Mrs C.D. writes: Congratulations on last Sunday’s report about the rejection of the pub owner’s claim under his … Read more
ALEX BRUMMER: It’s time to reshape the FCA that was too slow to see investing crises coming and imposed weak penalties Successive Chancellors have heaped more responsibility on the City regulator Andrew Bailey should recommend creating a new consumer protection agency The FCA’s predecessor, the FSA proved incompetent in regulating the big banks By Alex … Read more
I am an owner of a small family business. Most staff work in a warehouse, while a few employees are located in a large office space. We’ve been working on skeleton staff for a number of weeks in the warehouse, keeping our staff safe with increased sanitiser points, distancing and that if anyone has the … Read more
I booked a family holiday to Greece for myself, my husband and three children going out with British Airways and returning with easyJet. In late March I was diagnosed with non-Hodgkin’s lymphoma and told I could not travel abroad in the summer as I would be undergoing chemotherapy. EasyJet was amazing, offering a voucher for … Read more
I went into my Halifax branch and asked for a cheque for €4,000 to be raised and paid to a third party. The cheque was never received and the money – £3,454 – has not been credited back to my account. The branch manager cannot explain where the money is. He said it must be … Read more