I paid £170 for a pair of trainers from BestFreshDealsNow.com. They looked fake on arrival and after a thorough checking they failed some obvious tests so I sent them back to the UK-based returns address on 22 May. On 23 June I received an refund notification email from Worldpay saying I’ve been refunded in full. … Read more
Council bosses are facing growing calls to refund £300,000 of Government money following their decision to remove the ‘disastrous’ Covid cycle lanes on Kensington High Street. Kensington and Chelsea council confirmed the lanes would be removed by December 2 after Tory politicians, Tony Devenish and MP Felicity Buchan, said the the scheme ‘hadn’t worked’. The initiative, … Read more
A family who fought for four months to get a £1,400 refund from Ryanair over a Majorcan holiday cancelled by Covid-19 – only for the cheque to bounce. Paul Irvine, 41, was due to jet off to the tourist hotspot last month with his parents, wife Lisa and their 12-year-old son Bradley. But the IT … Read more
Me and my partner booked non-refundable train tickets from London to Edinburgh earlier this year to do Christmas shopping in December. We have now found out that Scotland is shutting its borders to those travelling from England. As we booked before lockdown and before we knew this information, will we be able to get our … Read more
The Holiday Guru is always on hand to answer your questions. This week, he offers advice around refunds with budget airlines, villa companies, cruise firms, and more. Q. My husband and I booked to fly with easyJet from Belfast to Lanzarote on December 15. Sadly, he spent six days in hospital with Covid and, at … Read more
Despite orders from the regulator to play fair, travel insurers are refusing full refunds for useless policies despite orders from the regulator to play fair. A Money Mail investigation today reveals that customers are being fobbed off by insurers after their holiday plans were cancelled during the pandemic. Ombudsman figures show complaints about travel insurers … Read more
Unhappy customers who are tired of waiting for months to receive refunds are threatening stubborn companies with legal action. Tens of thousands of people are thought to have been denied or made to wait for refunds thanks to disruption caused by the pandemic. But now Money Mail readers are using the small claims court, … Read more
On 27 August, my husband and I booked a holiday to Crete for 31 August with Voyage Prive. Due to the transfer time to our hotel, which was 90 minutes, and because of the pandemic, we opted for private transfers at a cost of £245 as we thought it was the safest option. On arrival … Read more
In December 2019 I booked flights from Gatwick to Orlando with British Airways for October 2020 to celebrate my husband’s 70th birthday and our 40th wedding anniversary. I booked three adults and one child but the following day realised I had made a mistake on the internet booking and had only booked one week instead … Read more
Under-fire Virgin Holidays promises to refund £203m to customers whose trips were cancelled due to Covid By Daily Mail City & Finance Reporter Published: 22:01 BST, 23 October 2020 | Updated: 22:01 BST, 23 October 2020 Virgin Holidays has promised to refund all customers whose packages were cancelled due to coronavirus – after hundreds of … Read more