Dealing with customer complaints and queries major challenge for banks over past 12 months – and the smaller ones have the happiest customers By Jeff Prestridge, Financial Mail on Sunday Published: 21:52 BST, 27 March 2021 | Updated: 22:36 BST, 27 March 2021 Great service: New mobile bank Starling has delivered service par excellence Dealing … Read more
Argos will refund more than £500,000 to 114,000 customers in e-card vouchers after breaking rules over extended warranty Argos will refund £570,010 in total to 114,002 customers in £5 e-card vouchers Retailer broke rules on extended warranty deals for more than a year, CMA found Sainsbury’s owned chain failed to remind shoppers of options to … Read more
Argos will refund more than £500,000 to 114,000 customers in e-card vouchers after breaking rules over extended warranty Argos will refund £570,010 in total to 114,002 customers in £5 e-card vouchers Retailer broke rules on extended warranty deals for more than a year, CMA found Sainsbury’s owned chain failed to remind shoppers of options to … Read more
Boris Johnson has suggested that some pubs might require customers to produce vaccine certificates, an idea that he had previously deemed unlikely. Almost 29 million people have received their first vaccine dose in Britain already in the fastest rollout in Europe, and there have been calls to open up the economy faster because of the … Read more
FatFace customer details at risk as clothing chain is hit by ‘sophisticated criminal attack’ which leaves shoppers open to identity theft Customers were told it had discovered suspicious activity on 17 January It send an email out saying names and addresses may have been put at risk It was sent to one shopper who bought … Read more
Insurers escape new rules preventing them overcharging loyal customers until next year By Fiona Parker For The Daily Mail Published: 22:00 GMT, 23 March 2021 | Updated: 22:00 GMT, 23 March 2021 Insurers told the Financial Conduct Authority they needed more time to adapt to new rules stopping them overcharging loyal customers Insurers won’t be … Read more
The Royal Mint’s booming bullion dealing service has been heavily criticised by customers who have been charged for out-of-stock goods and seen deliveries turn up months late and damaged, This is Money can reveal. Recent reviews have raised significant questions about the Mint’s precious metals division and how high-value orders, in some cases totalling hundreds … Read more
Bupa confirms it will pay a total of £125m to customers hit by disruption to private medical services at the height of the pandemic Bupa pledged last year to pay back any ‘exceptional financial benefit’ Most eligible Bupa customers will get around one month’s premium payment By Jane Denton For Thisismoney Published: 16:42 GMT, 18 March … Read more
Broadband customers face higher bills as Ofcom rules out price cap on BT’s new full-fibre network for a decade Company is also spending £12billion on rolling out full-fibre broadband in UK Openreach will see no regulation or price caps on its new fibre services Increase in costs will encourage customers to switch and get new … Read more
Energy firms could be forced to automatically repay customers their credit balances and limit what they can keep with BILLIONS held by them Ofgem is consulting on new proposals that could save £1.45bn in total It may limit the amount of customer credit balances suppliers can hold Experts have welcomed the news, saying it would be … Read more