NatWest/RBS staff member reveals lockdown target pressure

The Royal Bank of Scotland has been accused of using sales target pressure for branch staff under coronavirus-lockdown at home. A whistleblower lifted the lid on the sales culture and claims that staff are having meetings over Zoom first thing in the morning to talk over targets, how many customers they’re expected to contact and … Read more

Banks squeeze savers as one-year fixed-rates hit three-year low

The great savings squeeze continues: Average one-year fixed rate now pays less than 1% as banks axe deals – will short-term accounts head even lower? The average one-year fixed-rate bond pays 0.99% and Isa 0.91% This is a fall of 0.16 and 0.23 percentage points since March respectively Savings rates have been falling this year … Read more

Bank customers who insist they’re victims of Kafkaesque injustice

We’re still here helping you look after your money.’ So goes the latest advert for NatWest, set against a backdrop of a deserted high street and featuring some of its younger employees cheerily imploring customers to use its mobile phone app.  All in all, a rather reassuring message for its millions of business and personal … Read more

Savers at the mercy of inflation as RCI Bank’s easy-access rate is slashed from 1.20% to 1.05%

Will the best savings account soon pay less than 1%? Savers at the mercy of inflation as market-leading easy-access rate is slashed from 1.20% to 1.05% RCI Bank – which funds Renault car finance deals – followed Marcus Bank The Goldman Sachs-backed bank cut its easy-access rate to 1.05% on Tuesday Ford Money pulled a … Read more

Those on Universal Credit can get up to £1,200 in free Government savings

More than 1.8million people have signed up for Universal Credit since 16 March, just days before the country went into lockdown. This is six times as many claims as usual, the Department for Work and Pensions has revealed.  While it highlights just how devastating the virus has been for people’s livelihoods and the economy, it … Read more

Lifetime Isa penalty could still be 25% until HMRC updates systems in June

Lifetime Isa savers may still lose their own money to tap savings… as the taxman proves slow to update its system after rule change victory The Treasury is cutting the Lifetime Isa penalty from 25% to 20% until April 2021 Savers who need to access the money now won’t be charged their own money They … Read more