Refund help for holidaymakers with trips cancelled due to coronavirus

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Holidaymakers with trips cancelled due to coronavirus urged to contact consumer watchdog

By Money Mail Reporter For The Daily Mail

Published: | Updated:

Holidaymakers who have been denied refunds on trips cancelled due to coronavirus are being urged to contact a consumer watchdog.

Money Mail has been inundated with letters from readers asking for help regarding getting their money back.

Many are being left thousands of pounds out of pocket after being refused refunds they are legally entitled to.

Refund help: Many holidaymakers are being left thousands of pounds out of pocket after being refused refunds they are legally entitled to

But the UK European Consumer Centre (UK ECC) says it can help reclaim fees or obtain vouchers for future bookings. 

It notes it has seen a surge in queries from anxious travellers trying to claim refunds.

Andy Allen, service director at UK ECC, says: ‘Sadly, many hotels are refusing either refunds or rebooking. I advise consumers in this situation to contact us.’

The UK ECC offers free advice to those who have bought goods or services in EU countries and Norway and Iceland. Email [email protected].

 

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