TalkTalk and BT are both DOWN for thousands of users across Britain as customers complain of being unable to access the internet
- 95 per cent of issues reported by TalkTalk customers are related to the internet
- Similarly, 92 per cent of BT user complaints are relating to internet problems
- It appears the outage is nationwide and affecting thousands of users across UK
Thousands of TalkTalk and BT broadband customers are reporting issues with their internet, according to outage tracking site DownDetector.
The majority of reported issues are related to internet connectivity problems but a smattering of complaints also say there are difficulties logging on to email.
Both BT and TalkTalk make use of the vast Openreach network, but it is unknown if the two outages are related.
It appears the outage is nationwide, with the most reports coming from Glasgow, Derby, Birmingham and London.
Thousands of TalkTalk users are reporting issues with their broadband, according to outage tracking site DownDetector. The majority of reported issues are related to internet connectivity
BT’s internet issues (pictured) began shorty after 10am BST and now almost 2,000 people have reported connectivity problems
It appears the outage is nationwide, with the most reports coming from Glasgow , Derby and Birmingham, according to DownDetector. Pictured, left, a map showing TalkTalk’s outage and right, BT’s current outage
MailOnline has approached TalkTalk and BT for comment.
TalkTalk has not put out a statement but has started replying to customers directing complaints to them on Twitter.
In one message, the official TalkTalk Twitter account said: ‘We are aware of an issue at the moment and the team are on the case.
‘There are no timescales for a fix yet but please keep an eye on our Twitter feed as updates will be posted here.’
Reports of problems surfaced for both companies around 10:10am and then a deluge of complaints saw the number of people having issues surge rapidly.
The current total of complaints is in excess of 30,000 for TalkTalk and 1,900 for BT.
The outage comes as millions of Britons are still working home amid the coronavirus pandemic, leaving many workers stranded.
Twitter was inundated with disgruntled internet users bemoaning their supplier.
Several users pointed out the bad timing of the drop in coverage, with one saying he would likely miss a work Zoom call.
Another complained of having no way to report issues and one wrote: ‘Note to self, find another internet provider. @TalkTalk is down AGAIN!’
