Telecoms companies need to go further in tackling customer service problems, despite the support they offered during the pandemic, the industry watchdog says. Ofcom’s warning comes after it revealed that customers waited an average of four minutes and nine seconds to get through to an adviser about their broadband and landline in 2020, an increase … Read more
Landowners accuse ‘bullying’ telecoms firms of using loophole to slash rent paid for phone masts – with one saying he was offered £250 rent by EE instead of the usual £6,000 for space at a rugby club Phone giants such as EE, Vodafone and 02 are reducing rents for phone masts Aylesbury Rugby Football Club … Read more
Telecoms giants braced for ‘Huawei Bill’ ordering them to strip technology from Chinese tech firm out of their network By Alex Lawson, Financial Mail On Sunday Published: 21:51 GMT, 14 November 2020 | Updated: 23:25 GMT, 14 November 2020 Telecoms giants are braced for a ‘Huawei Bill’ that will order them to strip technology from … Read more
BT awards Swedish telecoms group Ericsson the second major contract to supply kit for its 5G network By City & Finance Reporter for the Daily Mail Published: 22:06 GMT, 28 October 2020 | Updated: 22:12 GMT, 28 October 2020 BT has awarded a Swedish firm the second contract to supply kit for its 5G network … Read more
ALEX BRUMMER: The idea of BT, Britain’s national telecoms company, hiding behind closed doors in private equity ownership ought to be anathema By Alex Brummer for the Daily Mail Published: 22:08 BST, 24 August 2020 | Updated: 22:35 BST, 24 August 2020 When seasoned industrialist Jan du Plessis took the reins as chairman of BT … Read more
TalkTalk has been named as one of the worst companies for customer service by its broadband customers, new research has revealed. Landline consumers of Virgin Media also said they were the least satisfied when it came to the overall service whilst Three saw the biggest complaints from mobile customers, according to data from Ofcom. Meanwhile, … Read more
Telecoms firms pledge to improve customer service and offer fairer deals after signing up to new guidelines By Amelia Murray For The Daily Mail Published: 22:54 BST, 4 June 2019 | Updated: 09:21 BST, 5 June 2019 The UK’s biggest telecoms firms have promised to improve customer service and offer fairer deals after signing up … Read more
Virgin Media and O2 will merge to create a new £31billion media and telecoms giant, their parent firms announce Deal is to put together a mobile business in 02 with Virgin’s broadband service Bosses behind the merger say it will speed-up the rollout of 5G networks in UK The merger is subject to the approval … Read more