Ovo Energy to pay out £8.9m after overcharging customers

Ovo Energy will pay £8.9million to Ofgem after it found that some customers were overcharged and provided with inaccurate information. The industry watchdog said Ovo has agreed to pay the voluntary redress after some customers were undercharged while some were overcharged due to problems with its IT systems. The energy supplier, which has recently bought SSE’s … Read more

Flowers, wine and food delivered by your letterbox during lockdown

With the nation in lockdown, many of us have resorted to shopping online more – and not just the standard food shop. However, with that comes the concern that people may have to come into contact with their delivery drivers. While on the whole, efforts are being made to ensure the two metre distance remains … Read more

Five of the most common debt questions answered

At the end of March, debt charity StepChange reported it had experienced the busiest days in its history over the previous three weeks, even busier than during the financial crisis.  Britons are looking for help with their finances in record numbers as the coronavirus pandemic and the lockdown of the country has seen huge numbers … Read more

Food subscription box services are growing rapidly in Britain

In the last few weeks, I’ve been on a cooking expedition. I am the chef of the house anyway, batch making meals for my young daughter and baking healthy(ish) snacks – but this has been a different style of cooking. I have been raiding the freezer and cupboards to knock up an array of tasty … Read more

Energy usage has risen by 17% since lockdown: We reveal the top tips to keep your bills down

Households are using 17 per cent more electricity since Britain went into coronavirus pandemic lockdown, new data suggests. The biggest change in usage is at lunchtime when homes use 27 per cent more energy than usual at 1pm, according to Bulb Energy. The energy supplier analysed how electricity use has changed since lockdown began, using … Read more

Most insurance won’t pay out for coronavirus – can you still protect yourself if things go wrong?

I’m self-employed and the coronavirus has made me concerned about the risk of falling ill, not being able to work and struggling to pay my bills. I don’t have any financial support from an employer and unfortunately don’t qualify for any of the government help via the new self-employment income support scheme. Should I be … Read more

Millions have overpaid energy bills and can claim a refund

Millions of households owed BILLIONS after overpaying energy firms: As the coronavirus economic impact bites, here’s how to reclaim the money… The amount people are in credit by is up by £230m – equivalent to 13.5% People are encouraged to claim the money back if they are in need of funds  We reveal how you … Read more

Energy firms owe £1.7bn to households which have overpaid for energy

Energy firms owe £1.7bn to millions of households which have overpaid for their energy By Money Mail Reporter For The Daily Mail Published: 22:01 BST, 14 April 2020 | Updated: 23:11 BST, 14 April 2020 One in ten energy customers could be due a rebate of more than £200 MIillions of households are owed around … Read more

Cancelled events leave contributors out of pocket and in the dark as they struggle to reclaim funds

The coronavirus pandemic has seen a number of major events cancelled, including the Edinburgh Fringe festival, Glastonbury music festival and the Wimbledon tennis tournament.    But a number of smaller events have also had to postpone and it leaves a number of questions marks if and how exhibitors will be refunded. For example, those who had booked … Read more