Cold callers are being blamed for failures in the NHS Test and Trace service because people do not want to answer ‘unrecognisable’ 0300 numbers. Call centre staff trying to reach people who have come into contact with positive coronavirus cases say many people ignore their calls because the 0300 prefix is often used by cold … Read more
Callers were forced to wait 15 minutes to talk taxes with HMRC in May- more than double the average waiting time for March By Money Mail Reporter For The Daily Mail Published: 22:01 BST, 14 July 2020 | Updated: 22:01 BST, 14 July 2020 Callers to HMRC customer services were put on hold for an … Read more
Thousands of test and trace callers failed to find a SINGLE contact of a coronavirus patient, investigation reveals Government said new contact tracing system has been a success so far One call handler said they’ve had zero cases and done two to three shifts a week Test and trace system has been unable to contact … Read more