NatWest mixed my parish council employer’s online banking with mine

I have just started work as the part-time clerk and responsible financial officer to a parish council and, as such, am a signatory on the council’s bank account and need online banking access. The council bank accounts are with NatWest, where I happen to be a personal customer of almost 40 years’ standing. However, they … Read more

Thousands of Santander customers unable to use mobile and internet banking due to ‘technical issues’

Thousands of Santander customers are unable to use mobile and internet banking and its app due to ‘technical issues’ Santander says it does not have ‘any timescales at the moment’ to fix problem  Some people are unable to use their debit and credit cards in supermarkets  Internet, mobile and app banking is down and phone … Read more

Three in four Britons don’t trust online banking

Three in four Britons don’t trust online banking as threat from scams escalates  76% said they ‘lack trust towards using their banking services online’  81% say that ‘trust is the most important factor in their purchasing journey’ It comes as banks continue to close branches By Toby Walne for The Mail on Sunday Published: 22:21 … Read more

Banking boss widow says daughters’ lack of ‘respect’ and ‘gratitude’ made him feel like King Lear

The widow of a top banker who is locked in a legal battle with his two daughters over his £7million fortune said their lack of ‘respect’ and ‘gratitude’ made him feel like Shakespeare’s King Lear, a court has heard. Tony Shearer, the former head of merchant bank Singer and Friedlander and finance governor of Rugby School, … Read more

Would you tell your bank when you go jogging? That’s the idea behind ‘wellness banking’

Would you want your bank to know how many steps you’ve walked today, or whether you got around to going for your weekly jog? You’d probably think it was none of the bank’s business – but what if it was promising you vouchers or cash to reward you for taking a certain number of daily … Read more

NS&I power outage left savers locked out of online banking on Monday

Millions of savers were unable to access their money yesterday after a meltdown at beleaguered National Savings & Investments. A ‘power outage’ hit the systems of the Treasury-backed bank meaning many of its 25million savers could not access its website, while its customer services could not help them over the phone either. Savers trying to log … Read more

Banking giant HSBC shakes up top team in ‘pivot to Asia’

HSBC shakes up its top team ahead of a major strategy update that will see it ‘pivot to Asia’ By Lucy White For The Daily Mail Published: 21:51 GMT, 22 February 2021 | Updated: 21:51 GMT, 22 February 2021 HSBC has shaken up its top team ahead of a major strategy update today that will … Read more

Bereaved families hit by banking delays and blunders in pandemic 

Bereaved families trying to tie up their loved ones finances hit by banking delays and blunders in pandemic By Victoria Bischoff for the Daily Mail Published: 22:01 GMT, 16 February 2021 | Updated: 22:01 GMT, 16 February 2021 Bereaved families are facing long delays and costly administration errors when wrapping up their loved ones’ finances … Read more

TALK OF THE TOWN: Baby delight for banking heiress Kate Rothschild and her partner Paul Forkan

Finally a glimmer of light for banking heir Kate Rothschild and her partner Paul Forkan – I am delighted to report that the couple are expecting. Their first child together is due in June, Kate has confirmed to me – and it represents some much-needed good news for a family plagued with tragedy in recent … Read more

Will 2021 see the end of free banking as banks struggle to turn a profit?

At the start of September, buried in an otherwise nondescript update about changing terms and conditions, the digital bank Starling made an unusual announcement. From 4 November, the bank would ‘introduce an interest rate of -0.5 per cent on deposits over €50,000’ held in its euro account.  Starling had become the first British bank to … Read more