Virgin Media is back online following outage

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Virgin Media is back online following outage that saw users in the South West left without internet access for two hours

  • According to DownDetector, the problems started at around 08:13 BST
  • Over 2,000 reports have been filed to DownDetector from South West England
  • MailOnline has contacted Virgin Media for further information 

By Shivali Best For Mailonline

Published: | Updated:

It’s the go-to internet service for millions of people across the UK, but it appears that Virgin Media experienced issues this morning. 

Over 2,000 reports were filed to DownDetector, with issues affecting users in the South West of England.  

While the reason for the outage remains unclear, of those who reported issues, 77 per cent said they were struggling with cable internet, 17 per cent with mobile internt, and four per cent with TV. 

Speaking to MailOnline, a Virgin Media spokesperson confirmed that the issue is affeccted users in the South West. 

They said: ‘We apologise to customers in the South West who experienced issues with their broadband and TV services this morning. The issue has now been resolved.’

Over 2,000 reports have been filed to DownDetector, with issues appearing to affect users in South West England

While the reason for the outage remains unclear, of those who reported issues, 77 per cent said they were struggling with cable internet, 17 per cent with mobile internt, and four per cent with TV

While the reason for the outage remains unclear, of those who reported issues, 77 per cent said they were struggling with cable internet, 17 per cent with mobile internt, and four per cent with TV

While the reason for the outage remains unclear, several users took to Twitter to vent their frustrations. 

One user tweeted: ‘No service in Plymouth. Tried to use Service Status but the page is broken. Can’t get through on the phone lines either. Need internet as I am working from home.’

Another wrote: ‘There’s quite clearly a problem in the devon area. Other people have been given the same advice only to be told there’s no problem when they ring but they still don’t have Internet! I’m on a residential account but if I can’t work I won’t get paid!’

And one vented: ‘Getting beyond ridiculous now. Wifi constantly drops making it impossible to work from home. We pay a lot of money for this!!’

While the reason for the outage remains unclear, several users have taken to Twitter to vent their frustrations

While the reason for the outage remains unclear, several users have taken to Twitter to vent their frustrations